Because we pride ourselves on our prompt timing and making sure your service is quick, servicing only one client at a time we require a deposit. Deposits hold your space and is nonrefundable due to high demand. If appointment is cancelled or rescheduled within 24 hrs of original scheduled time your deposit with go towards your service and can be held up to 7 days. If you fail to reschedule within 24hrs or cancel your deposit in nonrefundable and no credit is given. Please schedule your appointment at www.TanzaNeale.com